Positive Developments for Housing Providers on Reasonable Accommodation
Two recent decisions of the Human Rights Tribunal are instructive for those in property management with respect to the duty to accommodate. Both cases involved physical modifications to residential complexes and include insight into: the procedural duty to accommodate; the substantive duty to accommodate; and, what is reasonable accommodation. In Polito v. Briarlane, the tenant requested accessible access to the residential complex by way of an automatic door opener on the front doors. The...
read moreDeadline to File Ontario Accessibility Compliance Reports
December 31, 2014 Deadline to File Accessibility Compliance Report All private and non-profit organizations with 20+ employees must file an accessibility compliance report by December 31, 2014. Under the Accessibility for Ontarians with Disabilities Act, businesses and organizations with 20 or more employees are required to report on their policies and practices to make their services accessible to people with disabilities. This reporting relates to customer service accessibility only, and is...
read moreWorking Through Maintenance Delays With Residents
The modern-day renter chooses the renter lifestyle because it’s convenient and worry free. Once they become residents of your property, how can you ensure you deliver that implied promise? Keeping the ship running smoothly is an uphill battle — appliances will break, amenities need maintenance, and maintenance delays will happen. They key to placating frustrated residents as you work to resolve issues is delivering great customer service. Keep residents in the loop As a resident, it’s...
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